Absolute IT Support is a premier supplier of computer consulting services. We specialise in on-site and remote computer and network support at your office and home.
Our aim is to provide our clients with an optimum combination of computer and network support, products, training and mentoring services to ensure their immediate and long term IT success.
Our clients recognise the value we provide through our clear solutions for business, our commitment to success, our responsiveness and our ability to deliver superior systems on schedule and within budget.
Absolute IT has been serving the needs of businesses, both large and small, for over a decade
Absolute IT is a trusted name in computer and network support, maintenance, and repair.
Terms and Conditions of Trade
Purchase of goods and services from Absolute IT Support are subject to the following terms and conditions. By agreeing to purchase or receive goods or services from Absolute IT Support, you accept the following terms and conditions, without limitation or qualification.
1.0 Definitions
In these conditions:
"Conditions" means these Conditions of Provision of Goods and Services;
"Customer" means a person, firm or corporation, jointly and severally if there is more than one, that requests goods or services from AIT;
"goods" means all products and other goods (including any software) supplied by AIT to the Customer;
"services" means all services supplied by Absolute IT Support to the Customer;
"AIT" means Absolute IT Support (ABN 19 246 607 639); and
"Party" and "Parties" means severally and not jointly AIT and/or the Customer as the context requires.
2.0 Basis of Contract
2.1 Unless otherwise agreed by AIT in writing, these Conditions apply exclusively to every contract for the sale of goods or the provision of services by AIT to the Customer and cannot be varied or supplanted by any other terms or conditions without the prior written consent of AIT.
2.2 Any written quotation provided by AIT to the Customer concerning the proposed supply of goods or services is valid for 48 hours and is an invitation only to the Customer to place an order based upon that quotation. These Conditions may be supplemented by additional terms in AIT's quotation which are not inconsistent with these Conditions.
3.0 Charges and Payment
3.1 Payment for goods and services must be made by cash, cheque, credit card or direct deposit on or prior to the completion of the provision of goods or services unless the Customer has a credit account or Maintenance Plan with AIT. Credit payments incur an additional 2% surcharge on the total amount due.
3.2 All AIT visits are chargeable and are charged in half hour units after the first hour. Any part thereof is chargeable at the same rate as a full half hour.
3.3 All goods supplied by AIT are charged separately from the services.
3.4 Where there is any change in the costs incurred by AIT in relation to the goods or services, AIT may vary its price for goods or services on order to take account of any such change, without giving notice to the Customer.
3.5 Call-out fees may be applied at rates dependent on the Customer's suburb.
4.0 Payment Default
4.1 If the Customer defaults in payment by the due date of any amount payable to AIT, or if any cheque drawn by the Customer is dishonoured, then all money which is then due as well as all monies that are payable by the Customer to AIT at a later date on any account, shall be due and payable immediately without the requirement of any notice to the Customer, and AIT may, without prejudice to any other right or remedy available to it:-
(a) charge the Customer interest on any sum due for the period from the due date until the date of payment in full at the annual rate of 10.00% (daily rate of 0.0274%) pursuant to the current rate under the Penalty Interest Rates Act 1983 (Vic). This rate is subject to change; and
(b) charge the Customer for all expenses and costs (including debt collection commission and fees, legal costs on a full indemnity basis and dishonoured cheque fees) suffered or incurred by AIT resulting from the default and in AIT taking whatever action it deems appropriate to recover any amounts due (which, for the avoidance of doubt, shall include engaging Dun & Bradstreet or other debt collection agency to seek to recover the amounts due); and
(c) cease or suspend for such period as AIT thinks fit, supply of any further goods or services to the Customer; and
(d) by notice in writing to the Customer, terminate any contract with the Customer so far as unperformed by AIT; without effect on the accrued rights of AIT under any contract.
4.2 Clause 4.1 may also be relied upon, at the option of AIT:
(a) where the Customer is an individual, he or she becomes bankrupt or enters into any scheme of arrangement or any assignment or composition with or for the benefit of his or her creditors or any class of his or her creditors generally; or
(b) where the Customer is a corporation, it enters into any scheme of arrangement or any assignment or composition with or for the benefit of its creditors or any class of its creditors generally, or has a liquidator, provisional liquidator, administrator, receiver or receiver and manager appointed, or any action is taken for, or with the view to, the liquidation (including provisional liquidation), winding up or dissolution without winding up of the Customer.
5.0 Passing of Property
5.1 Until full payment in cleared funds is received by AIT for all goods supplied by it to the Customer, as well as all other amounts owing to AIT by the Customer:
(a) title and property in all goods remain vested in AIT and do not pass to the Customer;
(b) the Customer must hold the goods as fiduciary bailee and agent for AIT;
(c) the Customer must keep the goods separate from its goods and maintain the labelling and packaging of the goods; the Customer is required to hold the proceeds of any sale of the goods on trust for AIT in a separate account however failure to do so will not affect the Customer's obligation to deal with the proceeds as trustee;
(d) AIT may without notice, enter any premises where it suspects the goods may be and remove them, notwithstanding that they may have been attached to other goods not the property of AIT, and for this purpose the Customer irrevocably licenses AIT to enter such premises and also indemnifies AIT from and against all costs, claims, demands or actions by any party arising from such action.
6.0 Risk and Insurance
6.1 The risk in the goods and all insurance responsibility for theft, damage or otherwise in respect of the goods shall pass to the Customer:
(a) where carried by a direct employee of AIT, immediately upon delivery of the goods to the premises nominated by the Customer; or
(b) where goods are carried to the Customer by any third party carrier (such as a courier or Australia Post) where a traceable reference number is provided by the carrier at collection of goods, immediately upon the handover of goods to the third party carrier.
7.0 Performance of contract
Any period or date for delivery of goods or provision of services stated by AIT is intended as an estimate only and is not a contractual commitment. AIT will use its reasonable endeavours to meet any estimated dates for delivery of the goods or completion of the services. AIT will not, under any circumstances, be held liable for any loss or damages, direct or consequential, for failure to complete any task within the estimated time.
8.0 AIT Warranties
8.1 AIT charges on a time and materials basis and does not warrant that it will be able to fix all problems that it diagnoses.
8.2 Consumers have rights under Victorian law which covers the warranty expectations on products sold by AIT. Any extended warranty products we sell with our products are optional and are designed to exceed the warranty requirements provided under the consumer law. We do not offer refunds if you have simply changed your mind.
8.3 Nothing in this clause 8 is intended by the parties to be, and shall not be construed or interpreted to be, a representation, term, warranty or condition that the operation, use or functionality of any goods or products supplied by AIT (including any software) will be uninterrupted or error free. Customer understands and accepts that all such goods and products (and information technology and communications products generally), may have errors (or "bugs") and may encounter unexpected problems, and accordingly Customer may experience downtime and errors in the use of the goods and products. Without limiting the obligations set out in clause 9, Customer will put in place reasonable internal procedures and processes to enable it to minimise any inconvenience and any adverse impact of any such downtime or error.
9.0 Customer's Responsibilities
9.1 Customer shall be solely responsible for all data inputs, the manner of use of the goods by all those to whom it provides access and all outputs derived, and all other results of such processing.
9.2 Customer shall comply, at its own expense, with any recommendations and guidelines with respect to the use of the goods, including any adjustments or replacements required in respect of equipment and software that is incidental or collateral to the use of the goods.
9.3 Customer shall ensure that its operators are adequately trained and informed as to the use of the goods and shall comply with guidelines and procedures supplied by AIT and/or any third party manufacturer from time to time.
9.4 Customer shall promptly report errors or faults in the operation of any aspect of the goods or any provision of the services in accordance with applicable fault reporting procedures from time to time.
9.5 Customer shall perform general "housekeeping", testing, adjustment and/or maintenance as recommended by AIT in respect of any goods supplied by AIT in order to maximise the availability of and performance of the goods or permit performance by AIT of any of its obligations hereunder.
9.6 Customer agrees to exercise due care and carry out such precautions which may be recommended by AIT or otherwise required as a matter of prudence in connection with the performance by AIT of any of its obligations hereunder, for example, but without limiting the generality of the foregoing, advising its staff of system restarts or scheduled downtime, recording of error information, and will co-operate with other system administration activities such as, but not limited to, running diagnostic tests and operational readiness tasks.
9.7 The Customer shall as a fundamental term of these Conditions back up all software, data and files that are stored on its computer and/or on any other storage devices it may have prior to the arrival of the AIT technician. AIT and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any such software, data or files.
10.0 Liability
10.1 To the full extent permitted by applicable law, all conditions, warranties, representations, indemnities and guarantees with respect to the goods and/or the services, or other goods or services that may be provided by AIT under these Conditions, that may otherwise be implied by statute, law, equity, trade custom, prior dealings between the Parties or otherwise (including, but not limited to, any implied warranty of merchantability, fitness for particular purpose, quiet enjoyment or non-infringement) are hereby expressly excluded.
10.2 Except to the extent specifically provided in these Conditions, AIT's sole liability to Customer for any and all breaches of any term or terms of these Conditions, whether express or implied, shall be limited to:
10.2.1 subject to sub-clauses 10.2.2 and 10.2.3, the aggregate amount of the fees and charges paid by the Customer under these Conditions as at the date of the breach;
10.2.2 in relation to goods if supplied to Customer as a consumer (as defined in the Trade Practices Act 1974):
(a) the replacement of the goods or the supply of equivalent goods; or
(b) payment of the cost of replacing the goods or acquiring equivalent goods; or
(c) the repair of the goods or payment of the cost of having the goods repaired; and
10.2.3 in relation to services if supplied to Customer as a consumer (as defined in the Trade Practices Act 1974):
(a) the supplying of the services again; or
(b) the payment of the cost of having the services supplied again, as in each case AIT may elect.
10.3 In no event shall AIT be liable to Customer or to any third party under or in connection with these Conditions or in respect of the use of (or failure or performance of) the goods or the supply of the services for:
10.3.1 malfunctions or failures caused directly or indirectly by:
(a) any third party;
(b) actions of AIT that were expressly or impliedly authorised by Customer, or by Customer's employees or agents;
(c) accident, misuse or abuse by anyone other than the AIT;
(d) alteration or modification of the goods by anyone other than the AIT;
(e) products (including any hardware or software) not licensed or supplied by AIT that are attached to or used with the goods;
(f) Customer's failure to provide a proper operating and working environment for the goods;
(g) damage during any movement, relocation or re-installation of the goods;
(h) power surge or failure,
(i) acts of God or acts outside AIT's control;
(j) any other condition not arising under normal operating conditions; or
(k) normal wear and tear; or
10.3.2 any loss or damage of any nature arising or caused directly or indirectly by any breach of the Customer's obligations or responsibilities set out in these Conditions.
10.4 Any replacement of parts under warranty will be carried out at the premises nominated by AIT. The cost and risk of transport of any defective part to the nominated premises is the responsibility of the Customer.
10.5 In no event will AIT be liable to Customer or to any third party under or in connection with these conditions or in respect of the use of (or failure or performance of) the goods or the supply of the services for:
10.5.1 any loss of profit, business interruption, loss of or damage to goodwill, and/or any expectation benefit;
10.5.2 Customer's liability to any third party; or
10.5.3 incidental, consequential, special, exemplary or punitive damages of any nature, howsoever arising or caused, including without limitation the breach of these Conditions or any expiration or termination of these Conditions, whether such liability is asserted on the basis of statute, contract, tort (including negligence or strict liability), equity or otherwise, even if AIT has been advised of the possibility of such loss or damage.
10.6 AIT will not be liable for any loss or damage suffered by the Customer where AIT has failed to meet any delivery date or cancels or suspends the supply of goods or services.
10.7 Nothing contained in these Conditions excludes, restricts or modifies any:
10.7.1 implied condition, warranty or other implied obligation in relation to these Conditions or the software and services where pursuant to applicable law to do so is unlawful or void; or
10.7.2 liability for fraud or deceit; or
10.7.3 liability for death or personal injury caused by the negligence of either Party.
11.0 Copyright in Software
11.1 AIT will not be responsible to the Customer or any third party for any breach of any software licence in respect of software provided to AIT by the Customer to be installed on a Customer's computer.
11.2 The Customer hereby warrants that it has a valid licence in respect of such software and shall indemnify AIT against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of AIT installing software at the request of the Customer.
12.0 Cancellation
12.1 If, through circumstances beyond the control of AIT, AIT is unable to effect delivery or provision of goods or services, then AIT may cancel the Customer's order (even if it has already been accepted) by notice in writing to the Customer. AIT will return the deposit paid (if any) within 30 days.
12.2 Where the Customer cancels an order placed subsequent to paying a deposit, the full amount of the deposit will be forfeited by the Customer.
12.3 If the Customer gives less than 2 hours notice to AIT to cancel any request for on-site service, then AIT may charge a cancellation fee of $66.00 incl. G.S.T. for the loss and damage caused.
13.0 Maintenance Plans
13.1 Maintenance Plans (MP) are a prepaid method of paying for services only and cannot be used in exchange for goods or to replace any service agreements the Customer may have with any third party vendors.
13.2 MP can only be used by the Customer and are not transferrable or refundable.
13.2.1 Should the Customer’s authorised signatory no longer hold the position of authority as signed below or the Customer changes ownership (e.g. the owner, partner, director, ABN or ACN changes), the current MP will automatically be frozen until the new Customer signs authority to reactivate the MP. If the MP is not reactivated within 30 days of the change, the MP will be terminated further to clause 13.5.
31.3 MP consist of units of chargeable time. Each unit is equivalent to 15 minutes. Four units is the minimum charge per each on-site service call and subsequent units are charged per 15 minutes or part thereof. Non-onsite service calls have a minimum 1 unit charge.
31.4 MP units are valid for use for a period of 365 days from date of purchase. Any unused MP units remaining after the expiry date are forfeited. The validity of any unused MP units can be extended for an additional 365 days by purchasing an additional MP before prior to the expiry of a current, unexpired MP.
13.5 MP validity will be terminated and unused units forfeited with AIT accepting no further responsibility or liability for any services or goods of the Customer whatsoever if the customer:
(a) does not purchase or renew a MP before the expiry date of the Customers current MP,
(b) terminates the provision of services by AIT for any reason,
(b) solicits another IT service provider for the purpose of replacing incumbent duties normally performed by AIT,
(c) trades or attempts to trade with AIT in a manner deemed to be illegal or unethical
14.0 No representation or reliance
14.1 The Customer acknowledges that neither AIT nor any person acting on behalf of AIT has made any representation or other inducement to it to enter into these Conditions, except for representations or inducements expressly set out in these Conditions.
14.2 The Customer acknowledges and confirms that it does not enter into these Conditions in reliance on any representation or other inducement by or on behalf of AIT, except for representations or inducements expressly set out in these Conditions.
14.3 Without limiting the generality of clauses 14.1 and 14.2, Customer understands and hereby confirms that:
(a) its decision to enter into these Conditions was, and is, not based on any promise, representation, statement, warranty or undertaking made or given by AIT or any person on its behalf in relation to the capacity, uses or benefits that might or would be derived or obtained from the goods or services, except as expressly set out in clause 8, and
(b) Customer has relied on its own skill and judgement in deciding to purchase and acquire the goods and services.
15.0 Entire Agreement
15.1 To the extent permitted by law, in relation to its subject matter, these Conditions:
15.1.1 embody and constitute the entire legal and contractual relationship of the Parties, including the entire terms agreed by the Parties; and
15.1.2 supersede, replace and terminate by mutual consent any prior written or oral representations, negotiations, understandings, agreements or contracts between the Parties.
16.0 Governing law
16.1 This Agreement is governed by and must be construed according to the law applying in Victoria. The Parties hereby irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
